In response to our customers demands and needs, we decided to update our terms of services and contact rules. Beginning with this week, we introduce new VNSmedia Quality Standards, with the aim of clarifying the procedures of buying our products and guarantee services and to ensure that the contact with customers will be rapid and will deliver every bit of information needed. In our new standards we introduce: - 24 hours response time for all emails - all emails sent on the weekend (from Friday afternoon to Sunday evening) will be answered on Monday morning - 24 hours order handling during working days for items marked with 24 Hour Shipment symbol - all other items will be handled in maximum 3 working days time, if the order will be not shipped on third day, the customer can resign from order with no consequences or negotiate with us other form of compensation - exact estimated production time for custom-made items - free shipment for popular items from the offer - separate technical support and information communication channels - open Skype direct contact in working hours (Mon-Fri 8AM to 4PM UST+1) - rapid and detailed pricing for custom and whosale orders - elastic prices for whosale order - individual support with any issue connected to our services - catalogue offer available as downloadable document. We are sure that the beforementioned changes will resolve any issues that arouse in our communication with customers and will confirm the high-quality of our services. At the end we would like to remind any current or future customers that the Audiforum.us is not an appropriate channel of communication with VNSmedia and we’ll not respond to any messages or claims voiced in posts in public section of the forum. If You want to contact us, please use the official channels: Email: Inquiries about product range: firstname.lastname@example.org Orders: email@example.com Complaints, warranty services, technical support: firstname.lastname@example.org Skype: Inquiries about our product range, orders: m.grzywacz.vnsmedia Complaint, warranty services, technical support: vnsmediapl Phone: +48 22 789 62 51 And we hope the Audiforum community will not take this message the wrong way (commercial or otherwise unproper usage of the public forum) - we only post this message to clarify all the issues that were the topic of this discussion.