Kris, To me the crux of Mr. Driscoll's problem with Naviservice is that he says he didn't receive the item(s) he ordered from you. The key question IMHO is this - did Naviservice ship the item(s) he had ordered to him? 1) If you did and they were signed for on receipt, then Mr. Driscoll's claim is without foundation, and that's the end of this matter. 2) If you did and the carrier has lost the item(s) then it is the responsibility of Naviservice to claim a refund from the carrier, and to re-ship the item(s). 3) If you did not ship them, then whether there is a 60 day limit on PayPal to make a claim is IMHO irrelevant - if someone has paid for something then you should either ship it to them or provide a refund - end of. I would be interested in your comments on my views.